CUSTOMER CHARTER

We are a citizen of Jabatan Pendidikan Negeri Perlis with full commitment pledge and pledge to devote all our energy and efforts to ensure :

 

  1. The conduct of re-learning or student exchange applications for Schools, Full House Schools, Religious Secondary Schools (SMKA) and Government Relief Religious School (SABK) are processed within five working days after the complete application is received.

  2. Student according to the established age group received a place of study of government schools and government assistance on the first day of the school session.

  3. All schools have enough chairs, tables and textbooks on the first day of the school session.

  4. Managing and processing matters relating to personnel services within two weeks from the date of receipt.

  5. The process of filling vacancies of principals Principals, Professors and Senior Assistant Teachers can be managed within 30 working days after receiving a list of candidates from the Ministry of Education.

  6. Results of placement and exchange of teachers are processed no more than 14 working days after receiving a list of teachers from the Ministry of Education.

  7. The non-teacher placement process is issued within 14 working days after placement instructions are received from the Ministry of Education (MOE).

  8. Any dealings and problem solving related to personnel and service in terms of acting or promotion, appointment, confirmation, admission to pensionable posts and others within 30 days from the date the completed form is received.

  9. All completed payment claims are processed within 14 days after complete documents are received.

  10. Officers and staff in the service attend training or courses at least seven days in a year.

  11. Any public complaints are dealt within 15 working days from the date the complaint is received.

  12. Candidate registration process to sit for examinations conducted by Examination Board and Examination Council Malaysia within 30 days according to the prescribed procedure.

  13. The information on the Department's website (http://jpnperlis.moe.gov.my) is updated within three working days after the information is received.

  14. Quality Management System (SPK MS ISO 9001: 2008) and KPM policies are implemented and complied with by all sectors.